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Call Centers

Call Centers

Virtualizing applications and telephony infrastructures.

For Call Centers & Customer Service

Successful call centers need the capability to quickly scale operations and support remote customer care professionals. Virtualizing call center applications and telephony infrastructures within a browser-based computing environment enable organizations to keep pace with market demands and ultimately reduce costs.
TetherView’s Digital Bunkers™ deliver the most powerful virtual desktops available on the market. We handle the work load so you have time to keep your customers happy and satisfied.
headphones hanging on a laptop- remote call center workers.
Close up of a customer service representative.

How we help.

Each Digital Bunker™ integrates a softphone, operating system, computing capacity, and storage. User activity audit reports are also part of the package, and every aspect is secure and compliant. Leveraging enterprise-grade technology, TetherView’s fortified private cloud platform is powered by Cisco, VMware, Microsoft, Solid State SAN, and Autotask.
As a leading Infrastructure-as-a-Service (IaaS) provider that aims to outpace what is available through a traditional Managed Service Provider (MSP), TetherView’s Digital Bunkers™ provide a robust virtual computing environment that is ultra-fast and easily accessible via desktops, laptops, tablets, and smartphones.

Efficient and secure.

By virtualizing call center operations, TetherView enables organizations to achieve staffing efficiencies, reduce employee turnover, and provide a significantly higher degree of security and compliance.
The Digital Bunker is SOC 2 TYPE 2 compliant to NIST 800-171 standard. Plus, our zero-trust approach ensures access is never granted by default, keeping your systems protected against unauthorized access.
Man holding a phone with the map of a globe above it.

Key takeaways.

  • Scalability

    • Provides call centers with the capability to quickly scale operations and support remote customer care professionals
    • Virtualized call center applications & infrastructures
    • Increase compute power while reducing costs
    • Reduce hardware costs
    • User activity audit reports

  • Streamlined & Secure

    • TetherView aims to outpace what is available through a traditional Managed Service Provider (MSP)
    • SOC 2 TYPE 2 & NIST Compliant
    • Near zero-trust environment
    • Standby VDI’s for business continuity
    • Persistent & non-persistent Virtual Desktops

  • The Call Center Solution

    • TetherView’s fortified private cloud platform is powered by Cisco, VMware, Microsoft, Solid State SAN, and Autotask.
    • Data administered controls for user access
    • Minimal administrative overhead
    • Secure & complaint access from any network or device
    • Collaborative work environment

See how TetherView can comprehensively reform your IT infrastructure
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